Terms of service

Terms of Service

Effective date: March 20, 2026

Welcome to Petora. These Terms of Service govern your use of our website located at  and any purchases made from Petora. By accessing our website or placing an order, you agree to these Terms.

If you do not agree with these Terms, please do not use our website.

1. About Petora

Petora is an online store offering pet products and related accessories. We reserve the right to update, change, or discontinue any part of the website, products, or services at https://petora-3578.myshopify.com/ any time without prior notice.

2. Eligibility

By using this website, you confirm that you are at least the age of majority in your place of residence, or that you are using the website with the permission of a parent or legal guardian.

You agree to use this website only for lawful purposes and not for any fraudulent, abusive, or harmful activity.

3. Products and Availability

We make reasonable efforts to display our products, descriptions, and prices accurately. However, we do not guarantee that all product descriptions, images, pricing, or other content are always complete, current, or error-free.

Product availability may change at any time without notice. We reserve the right to limit quantities or discontinue products at our discretion.

4. Orders

When you place an order, you are making an offer to purchase a product subject to these Terms. After you place an order, you will receive an order confirmation email. This confirmation does not guarantee acceptance of the order.

We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud, pricing errors, product unavailability, or issues with payment or shipping information.

If we cancel an order after payment has been processed, we will issue a refund to the original payment method.

5. Prices and Payment

All prices displayed on the website are shown in the currency indicated at checkout. Prices do not necessarily include taxes, duties, or other charges unless stated otherwise.

Payment must be completed at checkout using one of our available payment methods. By submitting payment information, you represent that you are authorized to use that payment method.

We reserve the right to correct pricing errors, inaccuracies, or omissions at any time, including after an order has been submitted.

6. Shipping and Delivery

Shipping times are estimates only and are not guaranteed. Delays may occur due to carriers, customs, supply issues, weather, or other factors outside our control.

Once an order has been shipped, the risk of loss or delay passes to the carrier. We are not responsible for delays caused by the shipping provider, but we will make reasonable efforts to help you track and resolve delivery issues.

Please make sure your shipping address is accurate. We are not responsible for failed delivery caused by incorrect or incomplete address details provided by the customer.

7. Returns and Refunds

Please review our Return and Refund Policy for full details on returns, refunds, and eligibility.

We reserve the right to refuse returns that do not meet our return conditions, including items returned used, damaged by the customer, or not in their original condition where required.

8. Prohibited Use

You may not use our website:

  • for any unlawful purpose;

  • to violate any laws or regulations;

  • to infringe upon our rights or the rights of others;

  • to submit false or misleading information;

  • to transmit malicious code, spam, or harmful material;

  • to interfere with the security or proper functioning of the website.

We may suspend or terminate access to the website if we believe a user has violated these Terms.

9. Intellectual Property

All content on this website, including text, graphics, branding, logos, product selection, layout, and design, is owned by Petora or used with permission and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or exploit any part of the website without our prior written permission.

10. Third-Party Services

Our website may include access to third-party services, payment providers, apps, or links to third-party websites. We are not responsible for the content, policies, or practices of third parties.

Your use of third-party services may be subject to their own terms and policies.

11. Disclaimer

We provide the website and products on an “as is” and “as available” basis, to the maximum extent permitted by law.

We do not guarantee that:

  • the website will always be available, uninterrupted, or error-free;

  • the website will be secure or free from harmful components;

  • the results of using our website or products will always meet your expectations.

Nothing on this website is intended to replace professional veterinary advice. Product information is provided for general informational purposes only. You should consult a qualified veterinarian for health-related questions concerning your pet.

12. Limitation of Liability

To the fullest extent permitted by law, Petora shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the website, products, or services.

Our total liability for any claim relating to an order or use of the website shall not exceed the amount paid by you for the relevant product.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

13. Indemnification

You agree to indemnify and hold harmless Petora, its owners, affiliates, service providers, and partners from any claims, liabilities, damages, costs, and expenses arising from your breach of these Terms or your misuse of the website.

14. Privacy

Your use of the website is also subject to our Privacy Policy, which explains how we collect, use, and protect your information.

15. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised effective date. By continuing to use the website after changes are posted, you accept the revised Terms.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to the operation of Petora, without regard to conflict of law principles.

17. Contact

If you have any questions about these Terms, please contact us at:

Petora
Email: a.elman@zonesmart.com